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Your Shady Co umbrella has a 6 month warranty. All faulty products are to be returned to the Shady Co. headquarters where they will be assessed before any exchanges, credits or refunds are made. Please contact us as soon as possible and outline the details of the fault so we can action accordingly.
We do not provide refunds on your umbrellas for “change of mind” unless they have manufacturing faults. We are happy to exchange an umbrella if it's in original condition, unused, in it's packaging and returned to the Shady Co. headquarters, however courier costs will be at your own expense. Please contact us if you wish to exchange your product so we can provide the relevant instructions. Please include your order number, name and contact details with the product when you send it to us.